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FAQs


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What is your return policy?

We cannot accept returns of our candles. However, we can offer a refund or replacement in the event that a candle may break or arrive damaged. Please send a photo of the damage, your name, and message to sales@obregonandcompany.com. Once we receive your message, we will work with you on replacing your candle or issue you a refund. 

 

Do you ship internationally? 

At this time, we do not ship internationally, but we are working on adding international shipping to our store. 

 

Do you offer wholesale?

Yes! Please use the contact button below to connect with us.

 

Do you offer private label?

At this time, we do not offer private label.

 

How do I qualify for local delivery?

Local delivery is available for customers living in the following cities: Palm Springs, Cathedral City, Rancho Mirage, Palm Desert, Thousand Palms, Indian Wells, La Quinta, Indio, and Coachella. 

 

How long should I keep my wick?

In order for your candle to perform at its best, we always recommend keeping the wick 1/4'' long. 

 

My wick has this mushroom top after lighting the candle. Is this normal?

This is perfectly normal! The cotton wicks we use will sometimes mushroom during the candle burn. Just simply cut off the mushroom before re-lighting your candle.